Hi Isabella,
If you suspect that the product is faulty, you can submit a complaint either to the store where you purchased it or through your online account under My Pages - Order history 🤍
Here are a few tips that may help the pump function properly:
Shake well before use to help the formula move through the pump.
Press the pump several times when using it for the first time — this helps to “prime” the pump.
If the pump becomes stuck, rinse the nozzle with warm water to remove any dried product.
Keep the bottle upright while pumping to ensure proper flow.
If the issue persists, please don’t hesitate to contact us again — we’re happy to help! 🧴✨