The user's roll: Customer service at Lyko. 7 monthsThe comment was made 7 months
Hey Elli 👋😃
It might be that the pump is a bit slow to get going or that some air is stuck. Turn the nozzle to the open position and pump slowly, 20–40 times. If it still doesn't work, you can unscrew the pump a bit to let it breathe.
If the pump still doesn't want to start, you can try holding a finger over the opening in the pump to create a vacuum and try pumping a few times!
Hope something here helps, but if the pump still doesn't want to work, we would like you to file a complaint in your Order History on My Pages so we can take a closer look 🤍
Good luck! ✨