Emilia
- The post was made 2 weeks
Frozen Product
Hi, I picked up my order from an outdoor package box, unfortunately it was -20 outside and the products had frozen. How does retinol react to being frozen? Do I have to discard the product or can it be used once it has thawed?đ„¶ Best, Emilia1 product in post Frozen Product153 views- The user's roll: Customer service at Lyko. The comment was made 2 weeksHey Emilia đđ So typical! If the consistency looks normal, you can use it. But if, for example, the formula separates, becomes clumpy, or watery, I recommend that you file a complaint via your order on your customer account đ€1 likes