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Anna Helena

  • Anna Helena

    6 months

    The rating

    Hey! Just curious about how the rating is calculated? 1.6 sounds low considering that 18/22 have given a 5?
    1 product in post The rating
    151 views

    • Evelina

      Customer service at Lyko
      6 months
      Hello 😊👋 Lyko calculates the average rating based on the actual ratings, but also takes into account data such as how old the rating is and whether the user has purchased the product from us (verified buyer) in the calculation. Any ratings from employees at Lyko are not included in the total average rating 🤗
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