vio
- The post was made 9 monthsRating: 1 out of 5verified customer
not made to last
The point of buying this product for me was that I wanted something that lasts, where I can swap out one shadow at a time. After less than a year, and as you can see, little use of the shadows, the hinge is broken. Very unfortunate, because otherwise I am satisfied with both the box and the shadows.1 product in post not made to last385 views- The user's roll: Customer service at Lyko. The comment was made 9 monthsHi💕 Thank you so much for taking the time to leave a review – and for sharing your experience☺️ We completely understand that this is disappointing, especially when you’ve invested in a palette that is supposed to last over time and be buildable. It’s unfortunate to hear that the hinge has broken, despite little use, and this is obviously not how it should be🥰 We would like to take a closer look at the issue and find a good solution for you. Please send us a picture of the damage along with your order number to customer service, and we’ll help you from there. Thanks again for your feedback – and it’s great to hear that you’ve otherwise been satisfied with both the box and the shadows☺️