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Alva Kerstin Maria

  • Alva Kerstin Maria

    The post was made 1 week

    Broken

    Hi, I bought this about 6 months ago. It has worked great for my sensitive skin but has suddenly stopped working. I have changed the batteries several times while I've owned it without any issues, but now nothing happens when I try to turn it on. I've checked that there’s no hair stuck and as I said, changed the batteries, I haven't dropped it or used it under running water. However, I have used it in the shower and rinsed it off a few times, which I thought was okay. Have I damaged it in some way or has it just given up? Can I do anything or is it just to throw it away and buy a new one? Best regards, Alva
    1 product in post Broken
    416 views

    • Josefine

      The user's roll: Customer service at Lyko. The comment was made 1 week
      Hey hey 🥰 That doesn't sound good at all! We would really like you to register a complaint on your account so that our complaints department can take a closer look at it 💗 Go to lyko.com/en or use our app and follow the steps below 👇 1. Log in to your account 2. Click on the icon MY PAGES 3. Then select Order history (lyko.com/en/my-pages/order-history) 4. Click on the current order number for the items you want to complain about 5. Click on the icon COMPLAIN 6. Fill in the quantity and reason for the complaint in the text box under the selected product 7. Choose from the dropdown how you would like to be compensated for an approved complaint 8. Confirm by clicking SEND (You will receive feedback via email 💌) Take care 💗
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