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Eva Marie

  • The post was made 1 day

    Impossible to remove

    Impossible to remove, follow the instructions
    1 product in post Impossible to remove
    18 views
    • The user's roll: Customer service at Lyko. The comment was made 1 day
      Hi, okay, from what I've heard, it should work with a soft washcloth and warm water, at least 38 °C, and hold it gently against the lashes for a moment before carefully pulling off the mascara. Avoid rubbing or picking it off dry, as this can irritate the eyes and lashes. If it doesn't come off right away, you can repeat the procedure with fresh warm water 😊
  • The post was made 6 days
    Rating: 1 out of 5
    verified customer

    Not for me

    I don't know if there's something wrong with mine specifically, because it doesn't spray, just a hard stream?
    1 product in post Not for me
    18 views
    • The user's roll: Customer service at Lyko. The comment was made 6 days
      Hi Eva Marie! 👋 The spray should distribute as a finer mist. Shake the bottle, hold it upright, and press the pump all the way down. Also check that the spray opening is not partially clogged and gently wipe the nozzle. If it still only produces a hard stream, we recommend that you register a complaint via my pages so we can take a closer look 😊 All the best! 🍂
  • The post was made 6 days
    Rating: 1 out of 5
    verified customer

    Disappointed with this

    Completely impossible to remove? So disappointed considering the brand and price🤔
    1 product in post Disappointed with this
    66 views