The user's roll: Customer service at Lyko. 1 weekThe comment was made 1 week
Hello Sofia 👋
Thank you for sharing your experience with the product 🌟
I understand that the result was not what you expected ❤️ Hair color adheres differently depending on the starting condition, especially if you have highlights or previously treated hair. The pigments can take more on the lighter parts than on the natural hair, which can give a more intense or different color result than desired.
I understand it feels frustrating when the final result is not the copper tone you were aiming for.
💌 Feel free to reach out if you want us to help you find a new shade that better suits your starting condition 🥰