Hi Yuliia! 😍
It doesn't sound good that you have received a open and dry eyeliner.😞 I recommend that you to register a complaint on your product so we can take a look into your case and help you in the best possible way.❤
1. Log on to your user-account
2. Click on my pages
3. Then select orderhistory.
4. Click on the current order number for the goods you wish to return.
5. Click on the complaint button.
6. Fill in the quantity of each item you wish to file a complaint about, as well as a description of the problem in the text box below each selected item.
7. To speed up your complaint process we recommend you to upload a picture of current damage / complaint.
8. Confirm by clicking send.
Have a great day! ❤