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• Casandra

  3 weeks

  Scent

  Hi! If I experience that the shampoo and conditioner smell weird after a wash. Can I then return the product?😋 I feel that just opening and smelling it makes them smell a bit strange…

  Translated from swedish
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  • Evelina

    Customer service at Lyko

    3 weeks

    Hi Casandra 😊👋 If you suspect that something is wrong with the product, you can register a complaint on your customer account so that our complaints department can take a closer look at it 🤍 Go to lyko.com/en or use our app and follow the steps below👇 - Log in to your account - Click on the icon MY PAGES - Then select Order history (lyko.com/en/my-pages/order-history) - Click on the current order number for the items you want to complain about - Click on the icon COMPLAINT - Fill in the quantity and reason for the complaint in the text box under the selected product - Choose from the dropdown how you would like to be compensated for an approved complaint - Confirm by clicking SEND (You will receive feedback within 24 hours 💌) All the best 🤍

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• Lovisa

  3 months

  Paraben and sulfate free?

  Hi, I wonder if these are paraben and sulfate free?

  Translated from swedish
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  • Emma

    Customer service at Lyko

    3 months

    Hello there Lovisa! 🥰 Yes, this trio should be free from both sulfates and parabens. 🌟 Take care! 🤗

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• Klara

  6 months

  Question

  Do the shampoo and conditioner smell the same as the serum?

  Translated from swedish
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  • Linnea

    Customer service at Lyko

    6 months

    Hey Klara! 👋🏻😄 I haven't had the chance to smell the shampoo and conditioner myself, so I can't answer that question. Maybe there's someone here who has tried the products and can share their experiences! 🤭 Take care!

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