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Sana

  • Sana

    The post was made 1 week
    Rating: 1 out of 5
    verified customer

    Bad Experience

    I placed an order a week ago and never received my delivery. After waiting for seven days, I received an email stating that my delivery was canceled and items were removed from my order because two products were out of stock. To make matters worse, one of those canceled items was this one and it was the primary reason I placed the order to begin with. They have now scheduled a new delivery for the remaining items that will take another 4–5 days. At this point, I have no confidence that I will actually receive my package. Extremely disappointing experience and poor communication.
    1 product in post Bad Experience
    24 views

    • Wilma

      The user's roll: Customer service at Lyko. The comment was made 1 week
      Hi Sana!😊 We truly understand that this feels frustrating, especially when one of the products that was removed from the order was the main reason you placed the order in the first place. If an item sells out while your order is being processed and packed at the warehouse, it needs to be removed from the order in case of a longer delivery time so that you, as the customer, don’t have to wait as long. This also ensures that the other products can still be shipped. You are, of course, not charged for items that have been removed, and any card authorization will be adjusted when the remaining products are shipped. It is common for the remaining products to be shipped separately within a few days, and you will receive tracking updates from the carrier as soon as the shipment is on its way. If the removed product is still of interest, we recommend that you use the "Watch" function on the product page to receive an automatic email if the item comes back in stock. You are also very welcome to contact our customer service, and we will be happy to take a closer look at your specific order and assist you further in the best possible way. lyko.com/sv/kundservice Wishing you a lovely day!🌼

  • Sana

    has uploaded a new cover image
    The post was made 2 months
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  • Sana

    has uploaded a new profile image
    The post was made 2 months
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