Judit

Judithar recenserat en produkt
Inlägget skapades 3 år sedan
Betyg: 1 av 5
Verifierad köpare
Too old
Not sure how long this palette sat in the warehouse in moist conditions but you can not use mine, specifically the white. Totally disappointed. Pictures attached, can not pick it up with a brush!
1 produkt i inlägget Too old
977 visningar
- Ida
  Användarens roll: Kundtjänst på Lyko.Kommentaren lades 3 år sedan
  Hi Judit! 🤗 Just as Jenny has commented here above, please register a complaint via your orderhistory ➡ the order in question. This gives us a chance to take a closer look at your product. 🕵️‍♀️💞 Have a nice day! 🌷
Judit
Inlägget skapades 3 år sedan
Product is moist
My product is faulty or old or had moisture damage. Unable to use the glittery white shade as it is just stuck together and falls out in pieces from the pan. Smudges, in blocks, can not take it out with a brush. Other 2 colours are also bit moist but can work with a brush. Just opened the package, picked it up yesterday. Very disappointed, has to throw the white shade out.
1 produkt i inlägget Product is moist
745 visningar
- Emma
  Användarens roll: Kundtjänst på Lyko.Kommentaren lades 3 år sedan
  Hi Judit 🌞👋🏼 Oh no, that doesn't sound good! 😥 I see that my nice colleague has responded to your review and I refer you to register a complaint on your account, under "order history" so that we have the opportunity to take a closer look at this and help you further with this case in the best way. ❤ Have a nice day! 💗
Judit
Inlägget skapades 6 år sedan
BOX AND PACKAGING
I would like to know the following: - appearantly this product is discontinued, how come do you still sell it? - this is a product I ordered online and in store they do not have it ( Mall of Scandinavia)- they claimed in the store that lyko.se has nothing to do with them?? - please check the arrows on the packaging, the black arrow should always be to the right thicker- pointing, here the lighter is on top? All other Tom Fords I have the opposite- why is it different here? ( this was a present would be very embarrassing if counterfeit) - how come you offer Tom Ford at discount? I have written to TF and they claim they never ever offer discounts Please explain the above. Jud
1 produkt i inlägget BOX AND PACKAGING
188 visningar
- Tony
  Användarens roll: Kundtjänst på Lyko.Kommentaren lades 6 år sedan
  Hi again Judit 🌼 Now I got an answer to the packaging question. The packaging can vary per region due to environmental laws, and it can also vary from time to time. If you still think you have received a defective product, you can make a complaint to us. You make it through Mina sidor - Orderhistorik - choose the right order and then Reklamera. Have a great weekend 🎀
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